FAQ JEWELRY
Can I have my bouquet made into charms?
Yes! We suggest that you send a photo of your bouquet via Instagram, Facebook or soviolisa@gmail.com, so that we can let you know what charms we can make with your flowers.
Can you supply the flowers to be used for the charms?
Yes! Let us know via Instagram, Facebook or E-mail the flowers you're requesting, the charms you'd want or the color scheme.
From there we'll let you know what we have in stock or which charms are doable with your vision.
How much for the charm jewelry?
You can have an idea of the pricing through our custom-made collection.
Pricing is SVL Chain + Charm/s.
Can I order just the charms?
You have to purchase the chain first and then request for the charm/s to be attached or unattached.
What is the maximum number of charms per chain?
- For a dangling bracelet, there is a maximum of 15 charms (attached or unattached) per order.
- For a dangling necklace, there is a maximum of 10 charms (attached or unattached) per order.
- For a linked bracelet, there is a maximum of 10 charms (attached or unattached) per order.
- For a linked necklace, there is a maximum of 10 charms (attached or unattached) per order.
- For a mixed bracelet, there is a maximum of 10 charms (attached or unattached) per order.
- For a mixed necklace, there is a maximum of 10 charms (attached or unattached) per order.
- For a keychain, there is a maximum of 3 charms (attached or unattached).
What happens when I reach the maximum number of charms?
You have to order a new chain.
Can I keep sending back my chain for you to attach new charms?
Definitely! For as long as we're operating and you haven't maxed out the number of charms per chain, send back your chain whenever!
What materials are used for the SVL Charm Line?
Chains are 18K Gold Plated. They are non-tarnish and hypoallergenic.
The charms are made out of flowers that are sealed in non-toxic resin.
We still highly suggest that clients wear their SVL pieces for a short amount of time first to ensure that they aren't allergic to any of the materials used.
Do charms retain their color?
Though flowers go through extensive color retention and enhancement, and are sealed in resin, they may have a tendency to become less vibrant over time.
Based on our experience, flowers that keep their color the longest areAccent Flowers, Artificial Flowers,Roses and Sunflowers.
Can I change the design of the charm?
Once the final charms are shown to the client it is impossible to resize, reshape, recolor or do any other changes due to the resin.
If you are specific of how a charm should look (size or color-wise) please tell us before sending over the flowers.
Can I have the charms rearranged?
Yes. Before attaching the charms to the chain we'll show you how they'll be rearranged.
Can I have the charms rearranged after you've attached them?
Yes. You can have charms rearranged after we've already attached them.
However, it's only the Bud charm that warrants a fee when ask to be moved due to its complex design.
Can you remove a charm?
Yes. Please note that even if you have a charm removed from the final design, you'll still have to pay for it. That charm will be considered an "unattached" one.
Removing a charm is free except for the Bud charm which has a minimal fee.
What's an unattached charm?
An unattached charm is one that you order that will not be attached to your SVL chain.
Clients order unattached charms in case the attached ones become damaged or lost.
Clients also have unattached charms when they're presented with their order and decide that some charms won't be included in their SVL chain.
What happens if I damage a charm?
You can send your charm back so that we can fix it.
Charms that break within 3 months can be sent back and fixed for free. If it's damaged after 3 months, there will be a 100 PHP fee charged for each charm.
How do I deliver the flowers to you?
We accept regular couriers for orders coming from anywhere in the Philippines. Those within GMM can opt for on-day delivery.
Please note: since these are third-party companies, we cannot be held liable for any damage or loss during the delivery. Please contact their help center for any issues. However, we're willing to help you if any issue arises and if it's within our capability (such as to contact the driver or to locate them).
Tips on prepping for delivery?
- If we agreed on only specific flowers being used from your bouquet, you can opt to send us just those flowers or the entire bouquet.
For On-Day Couriers:
- Keep your flowers more safe during delivery by placing them in a paper, plastic or eco bag, or a box. (If bag please put the flowers face down and stems up.)
- It's best if you get a motorcycle with an insulated box.
For Regular Couriers:
- Take flowers out the day before sending them out.
- If the stems of the flowers are still wet, pat them down until completely dried.
- Further advise will be given that caters to the type of flowers you have.
Do I have to pay in full right away?
No need. We only request a 50% downpayment before the flowers are sent over. The remaining half can be made the day before we send back your frame.
If we're providing the flowers, a 50% downpayment must be made before we purchase the flowers.
What's your MOP?
We only accept payments through BPI & GCash.
Can you return the wrapper or ribbons of my bouquet?
Sure! But please tell us before sending your flowers to us. The moment we receive a bouquet we work on them immediately and dispose of the wrappers & ribbons if we're not asked to keep them.
Can you send back the extra flowers?
If we have already worked on the flowers, which is usually immediately upon receipt, we cannot.
However, if you inform us before delivery to pick only the flowers to be used in the frame, we can send back the extra flowers. We can only hold extra flowers strictly for 24 hours before disposing of them.
Can I have my bouquet made into charms?
Yes! We suggest that you send a photo of your bouquet via Instagram, Facebook or soviolisa@gmail.com, so that we can let you know what charms we can make with your flowers.
Can you supply the flowers to be used for the charms?
Yes! Let us know via Instagram, Facebook or E-mail the flowers you're requesting, the charms you'd want or the color scheme.
From there we'll let you know what we have in stock or which charms are doable with your vision.
How much for the charm jewelry?
You can have an idea of the pricing through our custom-made collection.
Pricing is SVL Chain + Charm/s.
Can I order just the charms?
You have to purchase the chain first and then request for the charm/s to be attached or unattached.
What is the maximum number of charms per chain?
- For a dangling bracelet, there is a maximum of 15 charms (attached or unattached) per order.
- For a dangling necklace, there is a maximum of 10 charms (attached or unattached) per order.
- For a linked bracelet, there is a maximum of 10 charms (attached or unattached) per order.
- For a linked necklace, there is a maximum of 10 charms (attached or unattached) per order.
- For a mixed bracelet, there is a maximum of 10 charms (attached or unattached) per order.
- For a mixed necklace, there is a maximum of 10 charms (attached or unattached) per order.
- For a keychain, there is a maximum of 3 charms (attached or unattached).
What happens when I reach the maximum number of charms?
You have to order a new chain.
Can I keep sending back my chain for you to attach new charms?
Definitely! For as long as we're operating and you haven't maxed out the number of charms per chain, send back your chain whenever!
What materials are used for the SVL Charm Line?
Chains are 18K Gold Plated. They are non-tarnish and hypoallergenic.
The charms are made out of flowers that are sealed in non-toxic resin.
We still highly suggest that clients wear their SVL pieces for a short amount of time first to ensure that they aren't allergic to any of the materials used.
Do charms retain their color?
Though flowers go through extensive color retention and enhancement, and are sealed in resin, they may have a tendency to become less vibrant over time.
Based on our experience, flowers that keep their color the longest areAccent Flowers, Artificial Flowers,Roses and Sunflowers.
Can I change the design of the charm?
Once the final charms are shown to the client it is impossible to resize, reshape, recolor or do any other changes due to the resin.
If you are specific of how a charm should look (size or color-wise) please tell us before sending over the flowers.
Can I have the charms rearranged?
Yes. Before attaching the charms to the chain we'll show you how they'll be rearranged.
Can I have the charms rearranged after you've attached them?
Yes. You can have charms rearranged after we've already attached them.
However, it's only the Bud charm that warrants a fee when ask to be moved due to its complex design.
Can you remove a charm?
Yes. Please note that even if you have a charm removed from the final design, you'll still have to pay for it. That charm will be considered an "unattached" one.
Removing a charm is free except for the Bud charm which has a minimal fee.
What's an unattached charm?
An unattached charm is one that you order that will not be attached to your SVL chain.
Clients order unattached charms in case the attached ones become damaged or lost.
Clients also have unattached charms when they're presented with their order and decide that some charms won't be included in their SVL chain.
What happens if I damage a charm?
You can send your charm back so that we can fix it.
Charms that break within 3 months can be sent back and fixed for free. If it's damaged after 3 months, there will be a 100 PHP fee charged for each charm.
How do I deliver the flowers to you?
We accept regular couriers for orders coming from anywhere in the Philippines. Those within GMM can opt for on-day delivery.
Please note: since these are third-party companies, we cannot be held liable for any damage or loss during the delivery. Please contact their help center for any issues. However, we're willing to help you if any issue arises and if it's within our capability (such as to contact the driver or to locate them).
Tips on prepping for delivery?
- If we agreed on only specific flowers being used from your bouquet, you can opt to send us just those flowers or the entire bouquet.
For On-Day Couriers:
- Keep your flowers more safe during delivery by placing them in a paper, plastic or eco bag, or a box. (If bag please put the flowers face down and stems up.)
- It's best if you get a motorcycle with an insulated box.
For Regular Couriers:
- Take flowers out the day before sending them out.
- If the stems of the flowers are still wet, pat them down until completely dried.
- Further advise will be given that caters to the type of flowers you have.
Do I have to pay in full right away?
No need. We only request a 50% downpayment before the flowers are sent over. The remaining half can be made the day before we send back your frame.
If we're providing the flowers, a 50% downpayment must be made before we purchase the flowers.
What's your MOP?
We only accept payments through BPI & GCash.
Can you return the wrapper or ribbons of my bouquet?
Sure! But please tell us before sending your flowers to us. The moment we receive a bouquet we work on them immediately and dispose of the wrappers & ribbons if we're not asked to keep them.
Can you send back the extra flowers?
If we have already worked on the flowers, which is usually immediately upon receipt, we cannot.
However, if you inform us before delivery to pick only the flowers to be used in the frame, we can send back the extra flowers. We can only hold extra flowers strictly for 24 hours before disposing of them.